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Dear Mystery Shopper,

Concerto C-Shop is currently conducting a survey with our Washington States Mystery Shoppers in an effort to better understand why we have been experiencing a decreased participation rate in the area.

We would greatly appreciate your feedback on Concerto and our Mystery Shopping Programs. 

The following are some of the questions which will give us a better insight on potential reasons for the lower mystery shopper participation. Please note that open ended questions are included an an opportunity to hear your feedback as well as your suggestions on what we could do to bring you back on board with us and to help us conduct the outstanding shops.

Our C-Shop Team thanks you kindly for your time and feedback!

 

Q1: Since joining the Concerto Mystery Shopping program, how many shops have you conducted in total?

  None
One
Two or three
Four or five
More than 5 shops
 
Q2.  How do you feel about Concerto and our C-Shop Program in general?
 
 
Q3: We are currently conducting a number of Joey shops in the Bellevue and Seattle areas. Are you aware of any of these opportunities?
  Yes, I am aware of these opportunities
No, I am not aware
 
Q4: Currently we have the following opportunities available in WA state:

- Bi-weekly Lunch, Dinner and Lounge at Joey Southcenter
- Bi-weekly Lunch, Dinner and Lounge at Joey, Lake Union
- Bi-weekly Lunch, Dinner and Lounge at Joey, Bellevue

Knowing about these mystery shopping opportunities, would you be interested in conducting one of these shops in the future?
  Yes
No
Don't know, not sure
 
Q5: Could you please tell us your key reason for why you are not interested in conducting one of these shops. Would you say it is because:
  The shop is too far away
Insufficient reimbursements
Not enough time to conduct a shop
Unappealing client (I don't feel like going to Joey)
I am not interested in being a Mystery Shopper at this time
Other reason
NA/I am interested in conducting these shops
 
Q6. What could we/Concerto C-shop do or change to make these shops more appealing to you and to entice you to apply for these shops in the future?
 
 
Q7. Since you joined Concerto's Mystery Shopping Program, have you referred anyone to us to do the same?
  Yes
No
 
Q8. Would you be willing to refer your friends and colleaugues to Concerto?
  Yes
No
I am not sure
 
Q9. Please explain:
 
 
Q10. Do you have any other feedback that might help us improve our C-shop program at this time? 
 
 
Q11. If you are interested in conducting one of our mystery shops or to learn more about Concerto and our Mystery Shopping Program, please provide us with your contact information and one of our C-Shop Team members will be contacting you shortly.